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Free Shipping

Shipping is free and fast for any order over $25 (offer valid in contiguous 48 United States only). If your order total is $25+, standard shipping's on us!

Flat Rate Shipping for orders less than $25

We charge a flat rate fee of $4.95 for any order less than $25.

We Ship to Canada and Internationally

We ship to Canada and internationally. Each order varies by shipping costs based upon the weight and destination. Please contact us by phone at 1-800-918-7492 or send an email to support@crosspeakproducts.com for a custom shipping quote.

How long does it take to get my items?

We only ship with premium carriers, such as UPS & US Postal Service, to provide you fast, expedited and reliable shipping. We work hard to ship your order as fast as possible. Many of our orders will ship within 1 - 2 business days (Mon - Fri) after credit card approval. You will receive your order with standard shipping in 7 - 10 business days. Although, many customers receive their orders before the shipping time estimate.

Please note that certain items may ship directly from the designer and take several days to process in the system before being shipped. In addition, we offer a large selection of sizes for our outdoor clothes to ensure your dog has the perfect fit and comfort level. We just can't keep every size on hand so please allow a few extra days to ship certain sizes of our dog clothes. You will be notified by email if there is an extended delay.

The following issues may result in delayed shipping:

We pride ourselves on our commitment to you and your dog.

Our priority is to provide excellent customer service and to optimize your experience. We assure we listen. We are always available to personally answer any questions you may have before and long after your purchase. We are dedicated to help achieve your dog’s success through healthy and active lifestyles.

Hands-On Product Reviews.

We bring the products to life online so that you are able to make the best informed decision before buying. Our product review team offers hands on product reviews and videos of their dogs actually using the products we sell in the appropriate activities. Our product review team consists of a variety of dog breeds and sizes.

Free Shipping.

Yes, we offer free ground shipping on every purchase order over $25! There is no end date.

Secure Shopping.

Our store features the latest SSL Encryption to keep your information secure. We care about your privacy and will protect it. We will not share your information with unknown third parties. We accept most major credit cards, debit cards, PayPal, and more to provide you with the most safe and convenient payment options available.

Preferred Pack Member Club.

You can join our Pack for FREE products, special discounts, and savings on future orders. Plus, being part of our community is filled with fun dog pictures, stories, and adventures!

Your satisfaction is guaranteed.

Our goal is to achieve your complete satisfaction. If your purchase is not what you expected, let us know. We will make every reasonable effort to make it right. We want you and your dog to be happy!

We give back to the community.

Over 10% of all proceeds are donated to local charities to give back to our community. Have a favorite local charity? Let us know.